Refund and Returns Policy

Last Updated: October 14, 2026

At Prudexs, we want you to shop for towels and home textile products with confidence. This policy explains how to request a return, replacement, or refund for purchases made through prudexs.com.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

For a change-of-mind return, the item should be unused, in its original condition, and returned with its original packaging and included components where reasonably available. Please contact us before sending an item back so we can provide return instructions.

Some products may not be eligible for a change-of-mind return where an applicable legal exception applies. Any such restriction will be handled in accordance with applicable law and will not exclude remedies for defective, damaged, or incorrectly supplied products.

2. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged, defective, or different from what you ordered, or if part of your order is missing, contact support@prudexs.com with your order number and a description of the problem.

Photographs of the item, packaging, and shipping label may help us assess the issue. We may request additional information when reasonably necessary.

Please contact us as soon as reasonably possible after discovering the problem. We will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate remedy.

You may contact us about these issues even if you did not purchase optional Shipping Protection. Purchasing Shipping Protection is not a requirement for receiving assistance with an order problem.

3. How to Request a Return

To request a return or refund:

1. Email support@prudexs.com within the applicable return period.
2. Include your order number, the item you wish to return, and the reason for your request.
3. If the issue involves damage, a defect, or an incorrect item, include relevant photographs when possible.
4. Wait for our response and return instructions before shipping the item back.

Please do not send a return to an address other than the one provided in our return instructions. This helps ensure that the return can be identified and processed correctly.

4. Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for return shipping costs unless we state otherwise.

If a return is due to an item that is damaged, defective, incorrect, or supplied in error, we will review the circumstances and provide an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges, if any, may be non-refundable for change-of-mind returns, subject to applicable law and the circumstances of the order.

We recommend using a trackable shipping method when returning an item. Keep your return tracking information until the return has been resolved.

5. Refund Review and Processing

Once we receive and inspect an authorized return, we will notify you of the outcome.

If a refund is approved, we will generally initiate it within 5–7 business days. Refunds are normally issued to the original payment method unless another method is agreed upon or required by law.

After we initiate the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. This additional processing time is outside our direct control.

If a refund has not appeared after the expected processing period, please contact your payment provider or email support@prudexs.com for assistance.

6. Cancellations and Order Changes

If you wish to cancel or change an order, contact support@prudexs.com as soon as possible and include your order number.

We will try to accommodate requests made before the order has been processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible, and you may need to follow the return procedure instead.

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled order or affected items.

7. Sale Items

Items purchased on sale are not automatically excluded from refund consideration. Return eligibility is determined under this policy and applicable law.

Any specific return restriction will be disclosed where applicable and will not remove rights relating to defective, damaged, or incorrectly supplied products.

8. Exchanges

We do not guarantee direct exchanges for every item or size. If you need a different product or size, contact us to discuss the available options. Depending on the circumstances, you may be asked to return the original item and place a new order.

For defective, damaged, or incorrectly supplied items, we will review the issue and explain the available resolution.

9. Optional Shipping Protection

If you purchased optional Seel Shipping Protection, any claim under that service is subject to the terms disclosed when you purchased the protection.

Shipping Protection is not required to request assistance with an order. Customers who did not purchase it may still contact us about damaged, defective, incorrect, missing, or undelivered items.

Any coverage provided by a protection service is separate from our standard return and refund process. Your rights under this policy and applicable law are not limited by whether you purchased Shipping Protection.

10. Contact Us

For return, refund, cancellation, or exchange questions, contact:

Prudexs

Email: support@prudexs.com