Shipping Policy

Last Updated: October 14, 2026

This Shipping Policy explains how Prudexs processes and ships orders placed through prudexs.com. We offer towels and related home textile products for everyday use.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During holidays, promotional periods, or other peak seasons, processing may take 3–5 business days.

Business days exclude weekends and U.S. public holidays. Order processing time is separate from shipping transit time.

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

2. Shipping Methods and Estimated Delivery Times

Estimated delivery times begin after order processing and are generally as follows:

• United States: Standard shipping, approximately 5–8 business days; expedited shipping, approximately 3–5 business days when available.
• Canada: Approximately 7–12 business days.
• United Kingdom: Approximately 6–10 business days.
• Australia: Approximately 7–14 business days.
• European Union: Approximately 6–12 business days.
• Other international destinations: Approximately 8–18 business days, where shipping is available.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary due to destination, carrier operations, customs clearance, weather, public holidays, or other circumstances beyond our control.

Available shipping methods, charges, and any order-specific delivery estimates will be displayed at checkout.

3. Shipping Fees and Customs Charges

Shipping fees are calculated or displayed at checkout based on the destination, shipping method, and order details.

Please review the shipping charges before completing your purchase. Free shipping applies only when explicitly offered on our website or at checkout.

Unless otherwise stated, customers are responsible for applicable customs duties, import taxes, and other destination-specific charges imposed by the receiving country.

4. Shipping Address and Order Changes

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you need to correct your address or request an order change, contact us as soon as possible at support@prudexs.com. We will try to assist if the order has not yet been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

If an order cannot be delivered because the address provided was incorrect or incomplete, please contact us to discuss available options. If the package is returned to us, additional shipping charges may apply to reshipment where appropriate.

5. Order Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Tracking information may take up to 48 hours after shipment to become active or display updated information. Some carriers may provide limited updates while a package is in transit.

If your tracking information has not updated for an extended period or you need assistance locating your order, contact support@prudexs.com with your order number.

6. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery window, please check the tracking information and confirm the shipping address.

If the carrier marks your package as delivered but you have not received it, check around your delivery location and with household members, neighbors, building management, or the carrier where appropriate.

If the package remains missing, contact support@prudexs.com. We will review the available order and tracking information and explain the next steps.

A carrier’s delivered status does not prevent you from contacting us about an order you have not received. We will assess the circumstances and handle the issue in accordance with our policies and applicable law.

7. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, or if an item is missing from your order, contact support@prudexs.com with your order number and a description of the issue.

Photographs of the product, shipping packaging, and shipping label may help us review the situation. We may request additional information when reasonably necessary.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution under our Refund and Returns Policy and applicable law.

You may contact us about these issues regardless of whether you purchased optional Shipping Protection.

8. Optional Seel Shipping Protection

If Seel Shipping Protection is offered at checkout, it is an optional service that may provide additional protection for eligible shipping-related issues, subject to the coverage terms, exclusions, and claim requirements presented at the time of purchase.

Depending on the specific protection product purchased, eligible issues may include certain lost, stolen, damaged, or delayed shipments. Coverage, compensation, reporting deadlines, and required documentation depend on the applicable Seel terms and the details shown in your protection confirmation.

If you purchased Seel Shipping Protection and believe your shipment qualifies for coverage, follow the claim instructions in your Seel confirmation email or visit the Seel Resolution Center at https://resolve.seel.com. Claims are reviewed under the applicable protection terms.

Shipping Protection is optional and is not required to place an order. Not purchasing Shipping Protection does not prevent you from contacting Prudexs about damaged, defective, incorrect, missing, or undelivered orders. We will review such issues under our own policies and applicable law.

Shipping Protection does not replace or limit any rights you may have under our Refund and Returns Policy or applicable law. Coverage is subject to the terms of the specific protection product and is not guaranteed for every reported issue.

9. International Shipping and Customs

International shipping availability depends on the destination and the shipping options shown at checkout.

International orders may be subject to customs inspections, import duties, taxes, or other local requirements. Unless otherwise stated at checkout, customers are responsible for applicable charges imposed by the destination country.

Customs procedures and local carrier operations may extend delivery times beyond the estimates provided. We cannot guarantee the timing of customs clearance.

If an international shipment is delayed, returned, or held by customs, contact support@prudexs.com so we can review the available information and discuss the next steps.

10. Contact Us

For questions about shipping, tracking, address changes, or delivery issues, please contact:

Prudexs

Email: support@prudexs.com